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returns + exchanges

PLEASE NOTE: Due to COVID-19, we are not currently accepting any returns or exchanges for online orders. If you need additional information about an item, please contact us before making your purchase. We are more than happy to help you find the right fit. Thank you for understanding! 

customer satisfaction

At Fresh Sugar, we stand behind the quality of our products and we make things right if you are not satisfied with your purchase. Our shipments are carefully packed and inspected before leaving our store, but in the event you are not satisfied with your purchase simply follow the instructions below.

regular priced merchandise

Within 7 days of purchase: you can return your item and receive a refund to the original method of payment.

Within 14 days of purchase: you can exchange your item, or we’ll issue you a merchandise credit.

Please note that jewelry are final sale.

sale merchandise

Unfortunately, all Sale or Discounted items are Final Sale.


return + exchange details

For all returns or exchanges, items must not be washed, worn or damaged. All original tags and packaging must be intact and attached. A valid receipt must also be presented. 

Gift cards may not be redeemed for cash or refunded. All returned items that were purchased using a gift card will be refunded as merchandise credit back onto a gift card. 

online shopping |  return + exchange policy

Not quite right? That’s OK. Please email us at within the first 10 day of receiving your purchase, prior to return shipping for approval. Return shipping cost is the customer’s responsibility.

We do not offer return shipping labels. Items must be in original packaging and in their original state to be eligible for a refund.


special, custom or pre-orders

As these items were brought in just for you, all special, custom, or pre-orders are FINAL SALE.  


terms + conditions

By shopping with Fresh Sugar, you agree with the above terms and conditions.

We reserve the right to update and change our terms of services without prior written notice and at any time.


If you have any questions, please feel free to email us at